IT System Administrator (Rover.com)

  • Engineering
  • Barcelona, Spain

IT System Administrator (Rover.com)

Job description

Who we are:

Rover.com connects pet parents with the nation’s largest network of pet sitters and dog walkers. On Rover, pet parents can easily discover, book, and manage personalized care for their dogs including pet sitting, dog walking, and doggy day care. Founded in 2011 on the belief that everyone should have the opportunity to experience the unconditional love of a dog, Rover improves and simplifies life for pet parents and the dogs they love.

We're headquartered in downtown Seattle. We're an agile, fast-growing startup, and our leadership comes from some of the country's most respected tech companies. We've been named among Seattle's "Best Places to Work" in Seattle Met magazine, Seattle Business Magazine, and the Puget Sound Business Journal." We're also a recipient of Seattle Business Magazine's 2015 Tech Impact Awards. Needless to say (but we're going to say it anyway)—we love dogs, and we wouldn't dream of going to work without them by our sides.     


Who we're looking for:

Rover seeks a passionate, experienced IT System Administrator to own the entire IT user experience for Rover’s European offices in Barcelona, London and Berlin! This position supports all IT software, hardware and services across Europe.  As IT’s sole team member in Europe, this person will be involved in delivering the IT department’s global initiatives as well as end user support for Rover employees. Rover is transitioning from a smaller US-company to a large, international company and there is a lot of opportunity to create innovative solutions and leading-edge tools.

The ideal candidate is a self-starter, has excellent communication and teamwork skills, loves to build scalable technology and has propensity for problem solving.


What does IT look like at Rover?

Rover operates an IT environment with very little on-premise hardware. Our strategy is to leverage cloud based services whenever possible. The majority of end user systems that we support are Macs managed through JAMF. Our company and team are growing rapidly, so the ideal candidate will have experience working with tools that are needed during our transition from small to a large organization.


Your Responsibilities:

  • Own the IT Support and Administration of all Rover offices in Europe

  • Build and roll out Solution appropriate tools and drive innovation across the team

  • Implement IT initiatives in all of Rover’s European offices using tools like JAMF, G Suite and Meraki

  • Mentor IT team member’s technical skills

  • Proactively seek out problems and design scalable solutions to rectify those issues

  • Optimize the existing IT environment based on the business’ strategy

  • Resolve end user IT support issues for all of Europe

Requirements

Your Qualifications:

  • Bachelor's Degree in IT or related field or equivalent experience
  • 5+ years’ experience in a System Administrator or related role
  • Proficiency in administering SaaS solutions like JAMF, G Suite, MDM etc.
  • Experience managing and troubleshooting MacOS and Apple hardware
  • Outstanding verbal and written English skills
  • Thorough understanding of a large array of IT processes and best practices
  • Superior communication skills with both technical and non-technical team members


Bonus Skills: (It would be nice bonus if you had any combination of these skills!)

  • Cisco networking (Meraki specifically would be great)
  • Cloud-based telephony experience
  • G Suite automation and administration expertise
  • Experience with first line support of Zendesk

Why we'll hire you:

  • You are a fast learner and can quickly acclimate to working with new technologies
  • You keep up with the latest technology and can identify which systems will help Rover develop new capacities and scale
  • You love to help people by building better tools to make their lives easier!
  • You communicate easily with technical and the non-technical people around the world
  • You see how the problems of today are driving the solutions of tomorrow
  • Given a problem, you look for multiple solutions and know the pros and cons to each
  • You are self-started and self-directed
  • You have a passion to build and help architect leading-edge IT technologies
  • You believe in our mission as a company
  • You like to work hard, but have fun while you're doing it!


Benefits of Working at Rover.com:

  • You will join a global team of experienced leaders with ambitious plans for further growth.

  • You will join a global team of experienced and passionate technologists with ambitious plans for further growth.

  • Competitive compensation

  • Stock options

  • And if you are owning a dog yourself? Bring your furry friend to our office - we are dog friendly!